The pandemic has left your business target audience confused and worried. A lot of customers, whether B2B or B2C, are concerned about how pandemic restrictions and covid-related obstacles can affect their transactions. It is not uncommon for customers to be more cautious during those uncertain times about the brands they trust. More often than not,
Category: Customer Service
The fact is that the Coronavirus pandemic that’s sweeping the globe is creating many unprecedented challenges for the global business industry. As multiple countries implement lockdowns and social distancing in a bid to stem the pandemic, the business industry has taken a significant hit, particularly for customer-facing businesses within it. The current focus of combating
The key to any successful business has always been, and will always be, its customers. Without customers, all you have is a very expensive hobby. No matter how many different facets there are to your business, in the end, it always comes back to your customers. So why do so many businesses fail when it
During the current lockdown, businesses are struggling to retain their customers. It’s now more important than ever to keep an eye on your customer service so consumers feel confident shopping with you. This may involve infrastructure investment and effective marketing campaigns working in tandem. Even in the best of times, you miss an opportunity when
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